Privacy Policy

Last Updated: May 16, 2025

Welcome to QRoom ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our QR code-based digital dialer system for hotels.

By accessing or using our services, you agree to the terms of this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

1. Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and hotel room number when you use our services.
• Account Information: Username, password, and account preferences for hotel staff and administrators.
• Communication Data: Records of calls made through our system, including time, duration, and the departments contacted.
• Device Information: IP address, browser type, operating system, and mobile device identifiers.

2. Usage Information

We collect information about how you interact with our services, including:

• QR code scans and usage patterns
• Features accessed and actions taken
• Time spent using our services
• Error logs and performance data

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To operate and maintain our QR code-based dialer system, process calls, and deliver the services requested by hotels and their guests.
• Improving Services: To analyze usage patterns, troubleshoot issues, and enhance the functionality and user experience of our platform.
• Communication: To respond to inquiries, provide customer support, and send service-related notifications.
• Analytics: To generate aggregated statistics about the use of our services for hotels to optimize their operations.
• Security: To detect and prevent fraudulent activity, unauthorized access, and other potential security issues.

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Hotel Partners: We share relevant call data and usage information with the hotels where you are staying to facilitate their services.
• Service Providers: We may engage third-party companies to perform services on our behalf, such as hosting, data analysis, and customer service.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share information with third parties when you have given us your consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Objecting to or restricting certain processing activities
• Requesting portability of your personal information
• Withdrawing consent where processing is based on consent

To exercise these rights, please contact us using the information provided at the end of this policy.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can manage your cookie preferences through your browser settings, but please note that disabling certain cookies may affect the functionality of our services.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

QRoom
Email: support@qroom.in
Address: 320, Polaris Mall, Vesu Canal Road, Surat - 395010

This Privacy Policy was last updated on May 16, 2025.