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Cookie Policy

Last Updated: May 16, 2025

This Cookie Policy explains how QRoom ("we," "our," or "us") uses cookies and similar technologies to recognize you when you visit our website and use our QR code-based digital dialer system for hotels ("Service"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, QRoom) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why Do We Use Cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Service to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Service. Third parties serve cookies through our Service for advertising, analytics, and other purposes.

Types of Cookies We Use

The specific types of first and third-party cookies served through our Service and the purposes they perform are described below:

1. Essential Cookies

These cookies are strictly necessary to provide you with services available through our Service and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the Service, you cannot refuse them without impacting how our Service functions.

  • Session Cookies: These cookies are used to maintain your session while using our Service, such as keeping you logged in as you navigate through different pages.
  • Security Cookies: These cookies help us detect and prevent security risks, such as unauthorized login attempts.

2. Performance and Functionality Cookies

These cookies are used to enhance the performance and functionality of our Service but are non-essential to its use. However, without these cookies, certain functionality may become unavailable.

  • Preference Cookies: These cookies remember your preferences and settings to provide a more personalized experience.
  • Feature Cookies: These cookies enable enhanced functionality and personalization, such as remembering which hotel you are associated with or your preferred language.

3. Analytics and Customization Cookies

These cookies collect information that is used either in aggregate form to help us understand how our Service is being used or how effective our marketing campaigns are, or to help us customize our Service for you.

  • Analytics Cookies: We use Google Analytics and similar tools to collect information about how users interact with our Service, helping us improve its functionality and user experience.
  • Usage Pattern Cookies: These cookies help us understand which features of our Service are most popular and how users navigate through the platform.

4. Marketing Cookies

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests.

  • Advertising Cookies: These cookies may be placed by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.
  • Social Media Cookies: These cookies are set by social media services that we have added to the site to enable you to share our content with your friends and networks.

How Can You Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences in the following ways:

Browser Settings

Most web browsers allow you to control cookies through their settings preferences. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Preference Tool

We provide a cookie preference tool on our website that allows you to customize your cookie preferences. You can access this tool by clicking on the "Cookie Settings" link in the footer of our website.

Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Service does not currently respond to "Do Not Track" signals.

What About Other Tracking Technologies?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Service or opened an email that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Service to another, to deliver or communicate with cookies, to understand whether you have come to our Service from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

How Often Will We Update This Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where Can You Get Further Information?

If you have any questions about our use of cookies or other technologies, please contact us at:

QRoom
Email: support@qroom.in
Address: 320, Polaris Mall, Vesu Canal Road, Surat - 395010

This Cookie Policy was last updated on May 16, 2025.

QRoom

Modernizing hotel-guest communication with innovative QR code-based calling solutions that reduce costs and improve guest experience.

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